FCCMA Webinar: Back to the Basics of Performance Measures
Thursday, October 2, 2014, 2:00 pm – 3:00 pm ICMA Practice Area 5: Performance Measurement/Management and Quality Assurance There are numerous methods that local governments use to measure service level performance; some methods are more formal than others based on their human resources and community expectations. This FCCMA training session will feature experienced managers who work…