Setting the Standard for Customer Service

How Marion County began living its plan to move from good to great By Brian Moree, Assistant County Administrator, Marion County Setting the standard for customer service: though the phrase itself is nearly as common as images of mountains on inspirational posters, it’s less common to find organizations truly striving to study and embody what…

Active Shooter Workshop: Part of Safe Cities, Safe Florida Initiative

Florida has encountered several incidents in recent times where local governments have needed to respond to active shooters. Knowing what to do saves lives. Join your intergovernmental colleagues for a dynamic workshop on planning for, responding to and learning from active shooter scenarios. This one-day workshop is offered in collaboration with the U.S. Department of Homeland Security. WHO SHOULD…