April 2017 Innovation Edge

By Sallie Ann Burnett, East Regional Director, Alliance for Innovation Sparking Innovation How do you spark innovation in your organization? Try an Innovation and Technology Fair. In October, Hennepin County’s Center of Innovation and Excellence and IT departments partnered for an Innovation and Technology Fair (lovingly referred to by Mike Sable as “Innotechxpo”). The event…


Professional Management Matters: 2017 St. Pete Beach Presentation




FCCMA Member Matt Spoor presented a certificate on April 25, 2017 to the St. Pete Beach Commission recognizing the City for its 60th anniversary of operation under the commission-manager form of government. Pictured: St. Pete Beach Mayor Johnson, Safety Harbor City Manager Matt Spoor and St. Pete Beach City Manager Wayne Saunders.


How long have you been a FCCMA member? 30 years  Are you an ICMA member and if so, how long? 42 years Please describe your areas of formal/advanced education. Political Science and MPA – University of Tennessee What got you interested in public service? My father was a journalist and political activist, seeking or holding…


Setting the Standard for Customer Service

How Marion County began living its plan to move from good to great By Brian Moree, Assistant County Administrator, Marion County Setting the standard for customer service: though the phrase itself is nearly as common as images of mountains on inspirational posters, it’s less common to find organizations truly striving to study and embody what…


Active Shooter Workshop: Part of Safe Cities, Safe Florida Initiative

Florida has encountered several incidents in recent times where local governments have needed to respond to active shooters. Knowing what to do saves lives. Join your intergovernmental colleagues for a dynamic workshop on planning for, responding to and learning from active shooter scenarios. This one-day workshop is offered in collaboration with the U.S. Department of Homeland Security. WHO SHOULD…


Best Practices in Citizen/Customer Service Webinar

The ICMA Coaching Program invites you and your team to this free webinar: “Best Practices in Citizen/Customer Service” — ICMA Coaching Program webinar 10:00 a.m. – 11:30 a.m. Pacific Time (1:00-2:30 p.m. Eastern), Thursday, May 11, 2017 Register here: https://attendee.gotowebinar.com/register/4812060297331296002 Topics: What are agencies doing to raise the bar of service delivery and cost effectiveness?…


Supervisor to Leader: Road Map to Success

 An Interactive Webinar Series   The Florida Institute of Government (IOG) is pleased to announce the following webinar series: From Supervisor to Leader: Road Map to Success. This interactive webinar series will be held on three consecutive Thursdays:  May 11, May 18, and May 25, 2017, from 10:00 am – 12:00 noon (EDT.) Typically a three-day long program taught…