Setting the Standard for Customer Service

How Marion County began living its plan to move from good to great By Brian Moree, Assistant County Administrator, Marion County Setting the standard for customer service: though the phrase itself is nearly as common as images of mountains on inspirational posters, it’s less common to find organizations truly striving to study and embody what…


Active Shooter Workshop: Part of Safe Cities, Safe Florida Initiative

Florida has encountered several incidents in recent times where local governments have needed to respond to active shooters. Knowing what to do saves lives. Join your intergovernmental colleagues for a dynamic workshop on planning for, responding to and learning from active shooter scenarios. This one-day workshop is offered in collaboration with the U.S. Department of Homeland Security. WHO SHOULD…


Best Practices in Citizen/Customer Service Webinar

The ICMA Coaching Program invites you and your team to this free webinar: “Best Practices in Citizen/Customer Service” — ICMA Coaching Program webinar 10:00 a.m. – 11:30 a.m. Pacific Time (1:00-2:30 p.m. Eastern), Thursday, May 11, 2017 Register here: Topics: What are agencies doing to raise the bar of service delivery and cost effectiveness?…


Supervisor to Leader: Road Map to Success

 An Interactive Webinar Series   The Florida Institute of Government (IOG) is pleased to announce the following webinar series: From Supervisor to Leader: Road Map to Success. This interactive webinar series will be held on three consecutive Thursdays:  May 11, May 18, and May 25, 2017, from 10:00 am – 12:00 noon (EDT.) Typically a three-day long program taught…


2017 CityStats Survey Now Underway

The annual CityStats survey is the cornerstone of most research and analysis done at the Florida League of Cities. Now in its seventh year, the CityStats survey has allowed for analysis of municipal government policies and programs by both League staff and university research institutes. The 2017 survey is now being conducted online via survey…


2017 ICMA Conference Scholarships

ICMA’s Conference scholarships are part of its commitment to attracting a wide and diverse group of people into the local government management profession, developing and mentoring early-to-mid-career professionals already in the field and helping members working in smaller communities. Experience the value of the Annual Conference, below is a list of the scholarship opportunities offered: 2017…


Professional Management Matters: 2017 Blountstown Presentation






Lee Garner, City Manager of Chattahoochee and FCCMA District I Director, presented a certificate on April 11, 2017 to the Blountstown Council recognizing the City for its 40th anniversary of operation under the commission-manager form of government.

Professional Management Matters: 2017 Polk City Presentation







Ken Fields, City Manager of Lake Wales and FCCMA At-Large Director, presented a certificate on April 17, 2017 to the Polk City Commission recognizing the City for its 35th anniversary of operation under the commission-manager form of government.