Through the session, participants will understand the key factors that determine whether an organization is making appropriate progress in improving its performance. Attendees can assess and diagnose progress within their own local governments and then learn about and apply potent change levers to initiate appropriate improvement efforts.

The session will address:

  • Exploring the role of employee engagement in improving organizational performance
  • Creating an environment for increased employee engagement
  • Examining organizational beliefs about people and their attitudes toward work
  • Establishing a role for leadership at all levels in the organization
  • Exploring the work of leadership
  • Providing a framework for the work of leadership


Craig Gerhart, former city and county manager, and currently an associate with the Commomwealth Centers for High Performance Organizations, is an organizational consultant specializing in organizational development, leadership, strategic planning, team development and employee engagement strategies. He is also an adjunct professor at the University of Virginia, Senior Executive Institute.


The host hotel is the Holiday Inn Tampa West Shore Hotel, 700 Westshore Boulevard, Tampa, FL 33609. Rooms have been blocked in the name of FCCMA. Please call (813) 289-8200 no later than Friday, January 18, 2019, to obtain your hotel room. The hotel room rate is $149 per night.


The FCCMA Winter Institute is an intense, interactive workshop for Florida’s city and county managers and assistants. The cost for the training is $290 per person. Space is limited. Registration is not final until payment is received. Cancellations received prior to February 4 will receive a refund; however, a $25 administrative fee will be charged. No refunds will be given after the deadline, but other FCCMA members may be substituted to fill the slot.

Click here to register.


Thursday, February 14
8:15 – 9:00 a.m. Registration/Continental Breakfast

9:00 – 10:30 a.m. High Performance Organizations (HPO) Overview
Participants will gain a cursory overview of the elements of contributing to high performance organizations as well as participate in a video-based conversation about the key attributes of a specific organization’s move to higher performance. We will also use this session to introduce the High-Performance Organization change model.

10:30 – 10:40 a.m. Break

10:45 – 12:30 p.m. Developing the “new 21st Century Employee
Participants will examine engagement in the workplace. Discussion will focus on what causes engagement and what needs to change in attendee’s organizations and individual behaviors to move towards greater engagement. This session will also examine the impact of organizational structure, systems and processes on learning and creativity.

12:30 – 1:30 p.m.Lunch

1:30 – 2:30 p.m. Leadership at All Levels, the Networked Talent Model and Microbusinesses
Understanding the path to improvement requires change and contemplating change requires us to understand how we arrived at our current situation.  Focusing of the attitude of workers toward work and the hierarchical managers’ attitudes about the worker, we will examine three eras of the organization of work focusing on the Networked Talent Model and its relationship to the identification of microbusinesses and Leadership at All Levels.

2:30 – 2:45 p.m. Break

2:45 – 3:45 p.m. Leadership Philosophy:  Decide what you and your organization believe about the nature of people and their attitudes toward work
A key value set necessary for higher organizational performance is the formulation of a statement of beliefs about people and their relationship to work called a Leadership Philosophy.  This session explores the key questions requiring attention, how the answers to those questions are articulated in a coherent statement of Leadership Philosophy, and how that philosophy relates to Likert’s four organizational systems.

3:45 – 4:30 p.m. Building Productive Capability
Recognizing that staff are faced with intense existing workloads, this session provides a new lens for participants to examine their work, evaluate its’ importance, and suggests ways to generate more time for leadership work.

5:30 – 7:00 p.m. Reception
Sponsored by Government Services Group and Public Resources Management Group, Inc.

Friday, February 15
7:30 – 8:30 a.m. Breakfast

9:00 – 11:30 a.m. Five Leadership Functions – The “Work” of Leadership
Moving toward higher performance requires the developing of a compelling organizational vision to drive performance accompanied by establishing core values to create the desired workplace culture.  We will explore the work necessary to tackle these organizational change levers in tandem as well as using mini-case studies to highlight the five key leadership functions.

11:30 – 12:15 p.m. Organizing for the work of Leadership – The Parallel Organization
The leadership work of building productive capability requires an organizational form that promotes participation, creativity, consensus building. This form overcomes the limitations of the traditional hierarchy and serves as safe, non-hierarchical way to attack the challenges of leadership.

12:15 – 12:30 p.m. Closing Comments and Questions