The need for customer service in local government goes beyond the customer service contact center. This session will cover how local governments can establish processes and procedures that enable them to be more customer-friendly.
Bring your questions to help determine what works best for your community.
This free roundtable is presented by the Association for Government Contact Center Professionals, the International City/County Management Association, and Public Technology Institute.
This will be held Wednesday, November 20, 2013, from 1:00 p.m. – 2:00 p.m., Eastern Time. To register, go to: https://www4.gotomeeting.com/register/340384071.